4. Working with clients effectively

There are several common mistakes clients make in their approach to the forms:

A scatter gun approach

Clients can feel an urge to try to tick every box and meet every criterion. You may need to explain that “reaching” for descriptors that don’t really apply to them is unnecessary.

“I can manage”

Some clients consistently understate their conditions and overstate their abilities, with a “I don’t like to complain” attitude. Probing questions may be needed to see if tasks could be carried out consistently and to an appropriate standard.

Misunderstanding of how to describe fluctuating symptoms

For what proportion of the time an impairment is present is highly important when applying descriptors (see later). Clients are not usually used to talking about their symptoms in this contrived way, and so asking them for how many days out of a week, or out of a month they are affected may help.

Last updated on August 8th, 2018 at 03:13 pm